Refund Policy

At Ankur Gupta (https://ankurgupta.online/), we strive to deliver high-quality digital services with transparency and professionalism. As our services are customized, time-based, and digital in nature, refunds are governed by the following policy.

1. General Policy

Most of our services involve consultation, planning, creative work, technical execution, or custom delivery. Because of this, refunds are generally limited once work has started.

2. Eligible Refund Situations

A refund request may be considered in the following cases:

• Duplicate payment made by mistake

• Order placed but work has not yet started

• Service cannot be delivered due to internal limitations

• Billing error or incorrect charge

Approved refunds are processed after review.

3. Non-Refundable Situations

Refunds are generally not applicable when:

• Work has already started or been partially completed

• Initial consultation, planning, research, or strategy has been delivered

• Design drafts, written content, reports, or development work has been shared

• Delay is caused by lack of client response, missing content, approvals, or credentials

• Change of mind after purchase

• Expected business results (sales, traffic, rankings, leads) are not achieved instantly

• Third-party platform issues affect service performance

4. Project-Based Services

For websites, branding, SEO, ads, content writing, or custom retainers:

• Advance payments are typically non-refundable once the project begins

• If cancelled mid-project, refund eligibility (if any) will be adjusted based on completed work and time invested

5. Subscription / Monthly Services

For recurring monthly services:

• Fees already charged for the active billing cycle are generally non-refundable

• Cancellation stops future billing where applicable

6. Revisions Instead of Refunds

Where possible, we prefer resolving concerns through:

• Revisions

• Scope clarification

• Service credits

• Alternate deliverables

• Extended support

7. Refund Request Process

To request a refund, contact us with:

• Order number or invoice details

• Service purchased

• Reason for request

• Relevant communication/screenshots (if applicable)

Each request is reviewed fairly on a case-by-case basis.

8. Refund Processing Time

If approved, refunds are usually processed within 5–10 business days, depending on the payment method and banking provider.

9. Transaction Charges

Payment gateway fees, taxes, processing fees, or currency charges may be deducted where applicable.

10. Policy Updates

We may revise this Refund Policy at any time. Updated versions will be posted on this page.

11. Contact Us

For refund-related assistance, please contact us:

Phone No.: +91 9996997324
Email: admin@ankurgupta.online